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The main purpose of our support desk is to ensure that our customers receive appropriate help in a timely manner and we monitor same through regular Customer Satisfaction Surveys that are sent to ensure we are meeting customer service expectations.
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We have invested in safe and trusted remote support tools (TeamViewer, AnyDesk & MS Teams) to ensure interactive and efficient support and all communications are recorded for full record keeping and reporting.
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Our support team continuously monitors all incoming support request (telephone and/or e-mail) and escalates elaborate queries to senior staff to ensure all customer enquiries are attended to as soon as possible.
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