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The main purpose of our support desk is to ensure that our customers receive appropriate help in a timely manner and we monitor same through regular Customer Satisfaction Surveys that are sent to ensure we are meeting customer service expectations.
We have invested in safe and trusted remote support tools (TeamViewer, AnyDesk & MS Teams) to ensure interactive and efficient support and all communications are recorded for full record keeping and reporting.
Our support team continuously monitors all incoming support request (telephone and/or e-mail) and escalates elaborate queries to senior staff to ensure all customer enquiries are attended to as soon as possible.
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