From identifying the customer's needs, setting up and testing the required systems, to history data take-ons and assistance with the first pay run, we can assist with simple and complex setups alike. Our services include but are not limited to;
Basic setup
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Customer Information Discussion to obtain system setup & customization requirements
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Setup of the system and testing using predefined setup documentation and checklists
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Data Take-on and reconciliation if applicable
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Confirm all setups and data take-on information with the customer
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Generate a System Setup Report detailing all setups, customization and take-on information
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System Setup Report sign-off by the customer
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Parallel and/or Live Run assistance if required by the customer
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Follow-up call after first pay run to identify any additional requirements
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Management verification of System Setup Report and back-up for quality control purposes
Complex setup
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Project Management Phases to apply – the level of application will be determined by the Sales Agreement and will be discussed and agreed with the customer upfront
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Needs Analysis to obtain system configuration & customization requirements with sign-off by the customer and management
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System Configuration and testing using predefined setup documentation and checklists
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Data Take-on and reconciliation
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Quality Control – Management review of system configuration and Data Take-on
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User Acceptance Testing
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Final System configuration
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Parallel and/or Live Run Assistance
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Project Closure and sign-off
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At various stages of the project - Generate applicable Project Documentation and sign-off by the customer
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Follow-up call after first pay run to identify any additional requirements