From identifying the customer's needs, setting up and testing the required systems, to history data take-ons and assistance with the first pay run, we can assist with simple and complex setups alike. Our services include but are not limited to;
​​
Basic setup
​
-
Customer Information Discussion to obtain system setup & customization requirements
-
Setup of the system and testing using predefined setup documentation and checklists
-
Data Take-on and reconciliation if applicable
-
Confirm all setups and data take-on information with the customer
-
Generate a System Setup Report detailing all setups, customization and take-on information
-
System Setup Report sign-off by the customer
-
Parallel and/or Live Run assistance if required by the customer
-
Follow-up call after first pay run to identify any additional requirements
-
Management verification of System Setup Report and back-up for quality control purposes
Complex setup
-
Project Management Phases to apply – the level of application will be determined by the Sales Agreement and will be discussed and agreed with the customer upfront
-
Needs Analysis to obtain system configuration & customization requirements with sign-off by the customer and management
-
System Configuration and testing using predefined setup documentation and checklists
-
Data Take-on and reconciliation
-
Quality Control – Management review of system configuration and Data Take-on
-
User Acceptance Testing
-
Final System configuration
-
Parallel and/or Live Run Assistance
-
Project Closure and sign-off
-
At various stages of the project - Generate applicable Project Documentation and sign-off by the customer
-
Follow-up call after first pay run to identify any additional requirements